Frequently Asked Questions
Please have your veterinarian fax or email the current dates to us or bring in proof of current vaccinations upon arrival.
Age Requirements: Puppies must be 12 weeks of age or older and must have had at least Rabies, DAPP (2 rounds) and Bordetella.
Required Vaccinations (administered by a veterinarian required):
Currently, Pet Paradise is not requiring dogs to be vaccinated with the canine influenza vaccine. We do, however, encourage you to talk to your veterinarian about canine influenza and if it is appropriate depending on your dog’s lifestyle.
You can either make a reservation online or by calling our Reservation Center at 877.PETS.PLAY (877.738.7752). We will ask you specific questions regarding your pet in order to set up a profile and create a reservation. Pet Paradise does not require a temperament test or interview prior to boarding.
Pet Paradise Wilmington reservations can be also made online or by calling 910.392.0588.
You (and your pet) are encouraged to tour the facility prior to your boarding reservation. Pet Paradise's Get Acquainted Day offers a complimentary day of day camp for new customers, with proof of up-to-date vaccinations. This allows your pet to become acquainted with our staff and resort scents to help ease the transition into boarding. A reservation is recommended if touring the resort with your pet.
At Pet Paradise, we proudly guarantee our "Pet Paradise Commitment" to each guest that enters our building. We are committed to providing a safe, clean and fun environment for your pet. Anything less is not Pet Paradise. Our attentive staff is passionate about pets and will go the extra mile to ensure that your pet has a safe and enjoyable time with us. Trust is something earned and we are committed to treating all our guests as members of our own family. For more information about our commitment, please read here.
For the benefit of your pet, Pet Paradise recommends that you bring their own food in pre-measured and pre-marked zip lock baggies to maintain your pet's normal diet. This also helps prevent upset stomachs. However, we do provide Hill's Science Diet as our premium house food for $3/per day/per pet.
To ensure a flea and tick free environment, we ask that you do not bring any bedding, fabrics or plush toys. We provide all guests with premium bedding and blanket at no additional charge.
The youngest age Pet Paradise will accept is a 12-week-old puppy or kitten. Your pet must be up-to-date on all vaccinations and have had at least their second set of vaccinations: Rabies, DAPP (2 rounds) and Bordetella.
For the safety of your pet and other guests at Pet Paradise, we do not accept pets in heat, pets that have been coughing within the last week, pets that have open wounds or stitches, pets that are recovering from surgery, pets that have contagious diseases, or pets who are people-aggressive.
Yes, Pet Paradise accepts unaltered or intact pets. These pets will receive their two complimentary play sessions individually with a Pet Paradise Playtime Coordinator or with other dogs from their family. However, Pet Paradise does not accept any pets in heat; we apologize for any inconvenience.
Pet Paradise Wilmington guests must be spayed or neutered by 6 months of age.
Your dog will relax in a private and spacious suite, go out for playtimes, swim in the pool, or lounge on the outdoor patio. Your dog will be very active during his stay with us and it is not uncommon for pets to sleep more than normal after their vacation at Pet Paradise.
Yes, same family pets may stay together. There is a discounted rate for the second and subsequent pet(s) using the same suite.
Lobby hours vary by location. Please check with the individual facility for hours of operation. Hours of operation vary by location - please click here.
Pet Paradise is partnered with a local veterinarian who is always on-call for any emergencies. Pet Paradise is also expanding its services to include an on-site veterinary clinic at some resorts. Learn more about our Veterinary services.
As pet lovers ourselves, we know how hard it is for you to leave your pet behind when you travel. We value your trust in us and if you have any questions or concerns, please do not hesitate to contact us.
Yes, Pet Paradise offers public webcams in our play areas so you can peek in on your pet's vacation anytime. Check it out.
Pet Paradise's Get Acquainted Day offers a complimentary day of day camp for new customers for your pet to become acquainted with us. We also have a loyalty program through the Fivestars app, where customers can earn rewards for every dollar spent. Customers can also earn free nights of boarding through our Customer Referral program.
Yes, Pet Paradise employees are thoroughly trained to administer medications. However, unfortunately, we no longer accept insulin dependent pets. If you have a senior pet, please inform an associate and we will gladly accommodate their needs. Effective 12/15/18, all prescription medications must be presented in the original medication bottle.
Post Surgery Guests: To reduce the risk of complications post surgery, Pet Paradise will not accept any pet with non-dissolvable staples or stitches. Any pets with dissolvable stitches must be at least 2 weeks post operation.
Your dog will be able to enjoy group playtime with compatible dogs, according to size and temperament. If your dog does not interact well with others, Pet Paradise does offer individual play sessions. Cat play sessions are done individually or with other cats from their family. You may also purchase additional playtimes for your pet.
Prices vary by location. All pets get their own suite with access to an indoor and outdoor area. Each pet receives a complimentary playtime with their boarding fee. Rates vary by location - please click here. Please note, Pet Paradise will no longer accept checks as a form of payment effective April 1, 2018.
HOLIDAY PRICING & DEPOSIT INFORMATION:
Pet Paradise requires a $100/per room deposit during peak/holiday times. In addition to a deposit, Pet Paradise holiday rates (+$5/pet, per day) and minimum stay requirements apply during the following dates:
2 night Minimum Stay
Pet Paradise requires a minimum 2-night stay while boarding during the following dates (72 hour cancellation policy with full deposit refund):
- Memorial Day: May 24 - May 28
- Labor Day: August 30 - September 3
- New Year's: December 29 - January 1
3 night Minimum Stay
Pet Paradise requires a minimum 3-night stay while boarding during the following dates (7 day cancellation policy with full deposit refund):
- July 4th: July 3 - July 7
- Thanksgiving: November 25 - December 1
- Christmas: December 20 - December 28
PET PARADISE WILMINGTON RESERVATIONS
Pet Paradise Wilmington requires a $50 deposit for all boarding reservations with a 48-hour cancellation policy. For Thanksgiving and Christmas reservations, a $100 deposit is required with a 2-week cancellation policy. Other holiday reservations require a $50 deposit with a 48-hour cancellation policy. Pet Paradise Wilmington does not charge a late fee for afternoon pickups. For more information, visit the Pet Paradise Wilmington location page.
If your plans have changed, we ask that you please give us a courtesy call so we can allow availability for another guest.
During the Memorial Day, Labor Day and New Year's holidays, we require a 72-hour notice to avoid a $100.00 cancellation charge. During the July 4th, Thanksgiving and Christmas holidays, we require a 7 day notice to avoid a $100.00 cancellation charge.
PET PARADISE WILMINGTON RESERVATIONS
Pet Paradise Wilmington requires a $50 deposit for all boarding reservations with a 48-hour cancellation policy. For Thanksgiving and Christmas reservations, a $100 deposit is required with a 2-week cancellation policy. Other holiday reservations require a $50 deposit with a 48-hour cancellation policy.
Canine Influenza is an airborne virus similar to the symptoms of other canine respiratory diseases including coughing, sneezing, nasal discharge and run a fever.
At Pet Paradise, our mission is to create a safe, clean and fun environment. Pet Paradise does not accept guests at check in who exhibit signs of respiratory disease. All suites, floors, bowls and other surfaces are thoroughly cleaned and disinfected between uses. As a part of our cleaning procedures, we use products that contain a quaternary ammonium compound, which is used to eliminate and prevent the canine influenza virus. All Pet Paradise employees wash their hands with soap and water or use hand sanitizer before or after coming in contact with any dog.
Currently, Pet Paradise does not require that our dog guests receive the new canine influenza vaccination in order to stay with us. However, we encourage our customers to talk to their family veterinarians about canine influenza and whether the canine influenza vaccine is appropriate for their dog.